Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
1 comment

I was charged twice for one order. Paypal said I needed to call them to get one of the charges cancelled.

I was on hold with the customer service number given to me by Paypal for the company for 1 hr and 23 min. When I tried the 'contact us' form, even though I did choose a topic and resubmitted the form twice, I kept getting the error message "Please select a topic'. I finally called another customer service number that was listed on their website and was told they would address the charge, and it would be reveresed in 3-5 days (even though it was still only a pending transaction).

I am not at all happy. Charged twice, horrible customer service, both on the phone and through the website...not okay.

Product or Service Mentioned: Christmas Tree Shops Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: It was pretty much a bad experience as a whole.

Company wrote 0 private or public responses to the review from Mar 01, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Newark, New Jersey, United States #1297818

i have experienced the same problem !

You May Also Like