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I tried to place an order on their site for the first time. I registered a account, put all my items in cart, typed in their "Columbus2017" promo code for $10 off over $50, selected my shipping preference and tried to check out. Same "Oop , looks like something went...
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1.0
I didn't like
  • It was pretty much a bad experience as a whole
#1112371
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Christmas Tree Shops - Taking money for out of stock items

Bought a storage leather ottoman and after weeks of calling and they pretend to ship it each time after a full month they said we dont have the item in stock since day one and here is a refund, for god sake i could have used that money to buy from amazon or somewhere, they hold the money for a month and they could make money out of it, from me and another pool people, its kind of embezzlement
1.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1142904
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Was every pissed out on Black Friday bought and paid for a fireplace. Went to pickup and associate was every rude. He said they were told they didn't have anymore. I followed procedure and pulled the ticket ( there were several more there) which I understood that means...
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#1137772
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I purchased merchandise and used my pay pal account and it has been a back and forth dispute with both companies! I submitted my order but the website said there was an error processing my transaction so the order didn't go through!! BUT my charge is showing in my bank...
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1.0
#1107977
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Christmas Tree Shops - Lost my business

It's happened more than once. The Johnson city ny store is too small to do any shopping. You can only get one shopping cart down the Isles at one time. It's not an enjoyable experience, you're constantly trying to get out of people's way. I hate shopping there anymore..
3.8
Details
Layout of Store
Location
Price Affordability
Staff
Value for money
#1138149
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I purchased the THREE DRAWERS THREE DOORS BUFFET from The Christmas Tree Store in Allentown, PA on Saturday. When I unpacked it to assemble the buffet, there was one piece that had deep scratches on it. it is the Drawer Front Panel (Q). May I please have another...
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#1116129
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Christmas Tree Shops - Customer Care Review
Christmas Tree Shops - Customer Care Review
Really poor experience at the Christmas tree shop in Brick, NJ-The employee pictured below asked me if my cart was mine. I reached out and touched it and said yes it is and that's my purse. She told me that I must keep my purse in the bottom of my cart. Then she...
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Anonymous
MakeMyDay2016

She should not be going through your purse I agree with that, however you have no right putting her picture online, so you are wrong as well. If the was resolved why are you ...

LadyScot
LadyScot

Sounds like people have had their purses stolen from their carts and she was trying to be helpful, and you took it way over the top.

3.7
#978309
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I bought a cabinet from their website and they charged me $25 for shipping which I am supposed to get back if I don't use the return label that came with it.I called them on May 1st 2017 to let them know about the damage and the person I talked to told me that I will...
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1.0
Product
#1044494
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Christmas Tree Shops Online Order Review

I have placed a order 3days in a row because it keeps getting canceled. I call every day to find out why and they can't figure it out but promise to look into it and call me back. NEVER got a call back. I am so frustrated I called corporate. What do you know??? No one there to take my call. I do not recommend anyone using their on line site.
2.5
Details
Customer service
Price Affordability
Value for money
Website
#1037459
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I was charged twice for one order. Paypal said I needed to call them to get one of the charges cancelled. I was on hold with the customer service number given to me by Paypal for the company for 1 hr and 23 min. When I tried the 'contact us' form, even though I did...
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Anonymous
Dorothy Mendes

i have experienced the same problem !

1.0
I didn't like
  • It was pretty much a bad experience as a whole
#1015502
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